meadowood-spa-1

Meadowood Spa - Napa Valley

To support the development of the senior Meadowood team, establish and document the operational brand standards and train in the guest experience process.

BRIEF:

To support the development of the senior Meadowood team, establish and document the operational brand standards and train in the guest experience process.

DEVELOPMENT:

  • Remote training for the senior team to support transition to an all-suite spa program.
  • Development and delivery of all-suite brand standards
  • On-site operational training on the guest experience programme

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